LS
Louisa S

1 reviews | Active since May 2015

12 Apr 2017, 10:15

"monthly" suspension

<p>I have a query that has been going on since 04 April 2017. I deal with different individuals on a daily basis with an automated annoying and irritating one liner responses via email everytime. <span style="text-decoration: underline;"><strong>If Bonitas does not want me as a member they must just refund me my money and cancel my membership</strong></span> . I dont have money to be paying for my own medical bills when I am contributing to the fund monthly. it is not that I abuse the scheme and my claims are legitimate but the unprofessionalism and disrespect I am getting from this scheme is appauling. Yes I am angry I pay a lot of money so that I dont have to cover the medical bills every time I get sick. At this rate I am better off investing my hard earned money instead of paying for their laziness and excuses. I feel that the people working there clearly do not care about anyone's health but collecting the money and coming up with annoying one liner responses to claims. </p> <p> </p> <p>No my issue is not CLOSED and one liners are not suffient enough to call it closed. Noone game the answer to all my queries sent on 04 April i hve to keep dragging things out of them.</p>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Apr 2017, 12:00
Official

Hello Louisa@123,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team