MONTHLY SUBSCRIPTION

J VAN ONSELEN BONCAP ********** 2308 My son is at Bonitas 2 years without any claims. He pays lower premium as his salary is very low. 2 Jan 19 they debited his bank acc with R2456 in stead of R1226. I reversed payment and paid R1226 in their bank account. He was then informed this is due to late submission of his monthly income and bank statements. My broker then immediately submitted the documents. On 2 Fen 19 they deducted R1226 and R2456. I again reversed R2456. They refused to rectify his payments and now keep him suspended. My son went through his emails and nowhere there was an email for new documents. The only email which was send twice is if he want to change his medical plan. Nowhere it was mentioned that they require new bank statements and payslips. The lady at their call centre was not helpful at all and was very RUDE. It seems that I need to seek the assistance of the ombudsman should they not rectify status of his medical aid. I am now looking for another medical aid. VERY VERY RUDE SERVICE.