Money not received after 2 weeks

Bonitas claimed that they have paid money into my account on 29/01 and 02/02. I still have not received it in my FNB account. My broker's PA keep on calling and all they are saying is that it has been paid. Why can I not receive a proof of payment? <br> <br> Where is my money Bonitas? It was payments for Dr. Zietsman and Dr. Kuit. The amount is around R2500. I have had nothing but trouble with bonitas since I joined. I struggled for 2 weeks to just get Bonitas to put me back on the Standard plan that I have been paying for for a year now. You are very fast to take the extra money FROM my account, but when YOU have to pay money INTO my account nothing happens and no one gives feedback. <br> <br> I would like urgent feedback, not from a operator, but a manager, where my money is at.