KA
Kerry A

1 reviews | Active since Oct 2016

17 Aug 2017, 12:07

Money making scheme

As a woman, you have an annual check up with your gynae, which you book months in advance because of how busy the doctors are. Tomorrow I was supposed to have my appointment but my gynae informed me that I must first get a referral letter from my GP before I can have my appointment because if I don't my medical aid will not refund me what I pay and that this is a new stipulation from Bonitas. I'm sorry but this is absolutely ridiculous. It is an annual check up that women are SUPPOSED TO HAVE, I have been going to my gynae for years and she knows my history. My GP doesn't know all of that history. I shouldn't have to waste time and money by first paying for my GP to give me a letter (and then asking the medical aid to refund me for that) and then only being able to go to my gynae. Disgusted to say the least. And won't be able to go tomorrow, now I must waste time again to book another appointment and schedule my leave around it. Such an inconvenience!!!!!

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Aug 2017, 15:46
Official

Hello kerryarrow,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

KA
Kerry A's update18 Aug 2017, 10:20
Reviewer Update
I have not received a response. I called the call centre yesterday and they said they would get someone to call me. I am still waiting...
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Aug 2017, 08:47
Official

Hello kerryarrow,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team