Money deducted without prior notice

R968 was deducted from my account , without prior arrangement, on the second of March for arrears subscriptions due to failure to submit my income declaration. I phoned a consultant and I was told that the forms were e-mailed to me and that I needed to submit the declaration in order to assure that the correct amount be deducted every month. I was also informed that the money which was deducted would not be returned. I do not use my e-mail often and thus I didn't even know about the mail that was sent to me. As a customer and member of bonitas I would have expected a more professional approach to this problem. I would have expectad a courtesy phonecall or sms stating the intent to deduct money from my account and I see tha route being followed by bonitas to be very unprofessional. Bonitas is regarded as being one of the best medical aids today but it doesn't reflect in the way they treat their customers.