TS
Thea S
1 reviews | Active since May 2016
21 Mar 2026, 13:35
Momentum takeover of Bonitas
Boncap has forced their members to use Marara pharmacy and before that Medicines Direct. The efficiency of both is disastrous. I have complained over and over again here about Marara: whenever I go beit pharmacies, my GP , a specialist, even the couriers, are commenting on unwanted medications being sent back etc. They are not easy to reach by phone, and in spite of emails to both Marara and Boncap, mistakes happen. I don't understand why Boncap formed a partnership with Marara but now I see Momentum Health is taking over the admin from June. I wonder........ after reading Momentum's intention of employing new staff and pumping in a few million, if we could hope for better service? I really hope so.
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Replies (1)Bonitas Medical Fund's replyOfficial
23 Mar 2026, 07:23Hello Thea S
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We have escalated your query to Marara Pharmacy for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply23 Mar 2026, 07:23
Official
Hello Thea S
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We have escalated your query to Marara Pharmacy for further assistance.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
