TS
Tracy S

1 reviews | Active since Sept 2012

19 Aug 2016, 13:00

Misrepresentation

<p>I joined Bonitas after I was told that it is exactly like Discovery Key Care plus. I pay close to R3000.00 and after 7 visits i was told my medical aid is depleted. I had to pay R340.00 for a doctors visit because i am limited on this plan. Now i have to call for authorisation with every doctors visit?! I never got this from Discovery!!! This is B/S!! Not to mention the pathetic call centre. I had to specifically request a human being (after eventually getting through to a human) because you'll speak to a ****** machine till you're blue in the face and still not understand a ****** thing. I hate this medical aid and i will definitely go back to Discovery.</p>

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Aug 2016, 06:37
Official

Hello Tracys28,

Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your comment and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards

Bonitas Team

Best regards,