Misleding information and no feedback

I submitted a claim for refund on the 28th of May this year and was informed it takes 15 days to process. A month and a half later still I haven't received a response. Today I made a follow up call and was informed my claim was disallowed because I only sent in proof of payment. Before I made the claim I spoke to a call centre agent and he said I only need to send in proof of payment (Ref280515Q9W2XP), (280515Q9W9B6) and nothing else.<br> <br> Your call centre agent gave me misleading information, which means you don't train your people properly and when the claims department picked up that the information is not sufficient, nobody bothers to inform me about it, they just disallowed my claim and kept quite...<br> <br> Your customer service is wanting and is ***...You are so poor...