Misled About Policy Terms, Unfair Charges, and No Response to My Emails

I am extremely disappointed and frustrated with Bonitas. When I took out the policy, the consultant clearly told me that cover would begin on the 1st of April. Not once was I informed about a three-month waiting period before I could claim. If this had been disclosed, I would never have agreed to the policy. This feels like a clear case of misleading information.

I only found out about the waiting period after receiving an email confirming the policy. I immediately contacted the company to cancel, but now I’m being told I owe two months of payments for something I didn’t agree to and never used. This is incredibly unfair, especially when I never had all the facts to begin with.

What’s even worse is that I’ve sent multiple emails trying to resolve this, and I haven’t received a single response. I feel completely ignored and disrespected.

I do not have the money to pay for something I was misled into, and I won’t accept responsibility for the company’s failure to communicate honestly. I’ve asked for the call recordings to be reviewed and I want this issue resolved urgently and fairly.