Misleading the people who cant afford any other medical aid

Item: Bonitas Medical Fund
Rating: 1
Author: Charmaine C

Dr Du Plooy is one of the Boncap doctors and when i went to see her this morning she told me that Boncap did not pay the last account of 9 October and again today 6 November 2020. This is unacceptable as there are still doctor visits available (I received a statement yesterday). I will not stand for this as every month they want their money but when it comes to paying doctors and medicine they never want to. I really don't understand why they start a plan like this when they don't pay and have stories. This means that they are actually just taking/*****ing money.

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

06 Nov 2020, 09:56

Hello Charmaine,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.

we are currently investigating this matter and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Bonitas Medical Fund's reply06 Nov 2020, 09:56

Official

Hello Charmaine,

Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.

we are currently investigating this matter and we will keep you updated until the matter has been resolved.

We appreciate your patience while we are resolving this query for you.

Regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

11 Nov 2020, 23:21

Hello Charmaine,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply11 Nov 2020, 23:21

Official

Hello Charmaine,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team