CM
Carolyn M
1 reviews | Active since Apr 2018
17 Oct 2023, 11:04
Misleading benefits and poor customer service
Refuses to pay for a PAPSMEAR after confirming via telephone that they would cover it!
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
17 Oct 2023, 11:18 Hello Carolyn M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply17 Oct 2023, 11:18
Official
Hello Carolyn M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
CM
Carolyn M's updateReviewer Update
17 Oct 2023, 18:03***
CM
Carolyn M's update17 Oct 2023, 18:03
Reviewer Update
***
Bonitas Medical Fund's replyOfficial
18 Oct 2023, 08:43 Hello Carolyn M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Oct 2023, 08:43
Official
Hello Carolyn M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team