MR
Marinda R
1 reviews | Active since Aug 2018
12 Jul 2023, 13:20
Miscommunication or non-communication at all
Good Day
I've been trying to reach them now for 2 days straight in a row via there whats app number, then I'm 40 and the number 1 but still I'm not getting through to a consultant. E-mails are also not being responded on You need to work on an easier way for your clients to be able to get hold of you because the current systems is just not working at all
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
12 Jul 2023, 13:28Hello Marinda R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply12 Jul 2023, 13:28
Official
Hello Marinda R
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
MR
Marinda R's updateReviewer Update
14 Jul 2023, 09:30Good Day
You are really going back words and not improving on customer service. Previously when additional GP visits was needed it was valued for a week or so. Know I understand it's only valued for a day, what is going to happen to us the paying members if we get sick overnight and we can't get in time to our GP because we have to wait for an Authorization number from Bonitas. You are changing rules and we are not inform about that, this is not how I know Bonitas, I'm used to getting excellent service from Bonitas but lately it's a struggle
You are really going back words and not improving on customer service. Previously when additional GP visits was needed it was valued for a week or so. Know I understand it's only valued for a day, what is going to happen to us the paying members if we get sick overnight and we can't get in time to our GP because we have to wait for an Authorization number from Bonitas. You are changing rules and we are not inform about that, this is not how I know Bonitas, I'm used to getting excellent service from Bonitas but lately it's a struggle
MR
Marinda R's update14 Jul 2023, 09:30
Reviewer Update
Good Day
You are really going back words and not improving on customer service. Previously when additional GP visits was needed it was valued for a week or so. Know I understand it's only valued for a day, what is going to happen to us the paying members if we get sick overnight and we can't get in time to our GP because we have to wait for an Authorization number from Bonitas. You are changing rules and we are not inform about that, this is not how I know Bonitas, I'm used to getting excellent service from Bonitas but lately it's a struggle
You are really going back words and not improving on customer service. Previously when additional GP visits was needed it was valued for a week or so. Know I understand it's only valued for a day, what is going to happen to us the paying members if we get sick overnight and we can't get in time to our GP because we have to wait for an Authorization number from Bonitas. You are changing rules and we are not inform about that, this is not how I know Bonitas, I'm used to getting excellent service from Bonitas but lately it's a struggle