MI*** 021215QJMXMX 021215QJMYD8 021215QJ

Good day <br> <br> Last month I made a payment to Bonitas on the 25th I sent a mail informing Bonitas of the payment I received a mail from Gwen. A few days later my account was deducted again. I called in and was informed the money will be in my account Today which is clearly not reflecting I called in and spoke to Ncumisa and then to Ella Letlole who informed me the money will be in my account at two o clock today. I obviously have no confidence in this and hence I'm writing the email to once again request someone's assistance. I also wish to bring to your attention the lack of Etiquette portrayed by Ella. Please listen to the interactions as well as the interactions associated with the reference numbers above associated with this Query.<br> <br> I am very disappointed in your service and lack of customer centricity <br> <br> <br> Kind Regards<br> <br> Nabiel Al Sakkaf Baker<br> Quality Analyst<br> Corporate Customer Care<br> 6th Floor ATE building<br> ***<br> *** <br> <br> <br> <br> <br> <br> <br> <br> <br> Dear Ms Rashieda Baker <br> <br> Member Number : *** <br> Query Number : 021215QJMXMX <br> Query Type : CONTRIBUTIONS-REFUND REQUEST <br> <br> Thank you for your email.<br> <br> Kindly be advised that your query is referred to the finance department for further assistance. <br>