pM
palisa M
1 reviews | Active since Apr 2024
04 Apr 2024, 15:58
****MERS
Good day ,
I joined Bonitas Medical aid in December 2023 and only deducted for 1 month the following month Jan 2024 they did not deduct I called to checked they told me they will fix it, this march 2024 month they send me a termination letter when I called I'm told the system removed my banking details I must make a payment plan to pay the outstanding amount. So basically they wanted to **** me 1 month premium.
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Replies (2)
Bonitas Medical Fund's replyOfficial
04 Apr 2024, 16:18 Hello palisa M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply04 Apr 2024, 16:18
Official
Hello palisa M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
08 Apr 2024, 10:28Hello Palisa M Thank you for submitting a comment to us through Hellopeter. According to the telephonic discussion with our credit control, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply08 Apr 2024, 10:28
Official
Hello Palisa M Thank you for submitting a comment to us through Hellopeter. According to the telephonic discussion with our credit control, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team