LC
Louis C
1 reviews | Active since Feb 2014
27 Oct 2021, 12:31
Memorize all the small print
After years of not claiming I had to go to the dentist for a broken tooth. I paid the dentist in full over R5000 and submitted the claim to Bonitas. After 2 weeks they paid R600 back to the dentist. I submitted numerous tickets to the call center to find out why so little was paid back and why not to me and every time the response was not helpful and the ticket closed. Eventually found out that on a document that was send to me 2 years ago on page 42 it stated I had to go to a DENIS dentist.
There is no reward for being a good client, we all need to be experts in medical schemes and memorize all the small print.
The cancellation procedure was quick and easy.
Helpful (0)
Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
27 Oct 2021, 12:51Hello Louis C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply27 Oct 2021, 12:51
Official
Hello Louis C
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
LC
Louis C's updateReviewer Update
27 Oct 2021, 12:59Haha see what I mean, auto response
LC
Louis C's update27 Oct 2021, 12:59
Reviewer Update
Haha see what I mean, auto response
Bonitas Medical Fund's replyOfficial
28 Oct 2021, 22:54Hello Louis C Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply28 Oct 2021, 22:54
Official
Hello Louis C Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team