1 reviews | Active since Nov 2016
Membership terminated without my consent
<p>After being on Bonitas Primary option for 2 years, my membership was terminated without my consent after I changed my employer after I informed them I will be continuing up until the end of February 2017.</p> <p> </p> <p>I received a very nasty telephone call from my GP's receptionist the morning after my doctor's appointment on 21 February 2017. The woman was asking me for my new medical aid details as Bonitas advised her that my membership was terminated.</p> <p> </p> <p>This was news to me as well... I immediately contacted Bonitas and was informed that the plan was cancelled by the HR department of my previous employer on 13 February 2017. When I asked the consultant who authorised the termination, she couldn't answer me.</p> <p>They had basically cancelled my membership without my consent knowing that I was making the full contribution every month.</p> <p>I have never experienced any problems with Bonitas but this was a shocker! </p> <p> </p> <p>I will tell everyone I know and meet to never go with Bonitas as they don't care about their members wellbeing and they are extremely unhelpful.</p> <p> </p> <p>I could've been hospitalized only to find out that I am not covered!!!!!!</p> <p> </p> <p>I am utterly disappointed and disgusted with Bonitas. Never again.</p>
Hello zayaank89,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello zayaank89,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
