LT
Lindiwe T

1 reviews | Active since May 2021

25 Mar 2022, 06:57

Membership suspended after 35 years of being faithful to Bonitas

I wrote to you before regarding my membership with bonitas being suspended because of R958.89 that I was not told about in 2015. From February 2022 my membership was suspended but bonitas deducted the monthly payment of R 2100, again in March 2022 they have deducted R 2300.00 from me as a pensioner but claiming their R958.89 which was supposed to be written off or prescribed because I was not informed about it. After they said I must pay this amount I responded to them that why are they not writing that amount off and why now. They have never came back to me. Is the monthly premium that they are *****ing from me as a pensioner not enough? Bring back the pensioners money. No response to the email I sent them but are responding to debit my money. They have already debited more money than what they said i owe them.

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply25 Mar 2022, 08:15
Official
Hello Lindiwe T

Thank you for notifying us of your complaint. We are sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
Kind Regards
Bonitas Team