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Valarie N

1 reviews | Active since Nov 2019

01 Nov 2024, 12:26

Membership reinstated instead of a whole new application

Dear Bonitas

After 2 months of querying back and forth and making numerous calls to you, You send me an email today that I should reapply.

After all the messup and querying you finally send an email met my expectations and all I asked that you make the benefit effective from November since the query was only resolved on the 25th Oct, now you tell me to reapply to reinstate the medical aid'

Please can someone look into this as a new application will mean another 2 months of back and forth. these are my parents and they are relying on you to have them covered. Monies are available immediately for the 01 November cover

Member number :***

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Nov 2024, 12:37
Official
Hello Valarie N

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
 
We will investigate this matter. 
  
We appreciate your patience while we are resolving this query for you. 
 
Kind Regards 

 Bonitas Team 

Bonitas Medical Fund
Bonitas Medical Fund's reply04 Nov 2024, 09:48
Official
Hello Valarie N

Thank you for submitting a comment to us through hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Regards

Bonitas Team

VN
Valarie N's update04 Nov 2024, 12:42
Reviewer Update
Good day
thank you for your assistance
I have made payment and sent it to several email addresses including the credit control.
All I got in return are a query numbers. Now I get an email from credit control that the medical aid is suspended yet I have sent the POP so many times and again to credit control

Please tell me what is happening? Why is the communication so poor and disconnected.
query number 311024QKZ8MW