Membership Query that is ongoing with no proper solution

Item: Bonitas Medical Fund
Rating: 1
Author: LERATO

I'm contributing monthly and my contributions are not allocated accordingly. The easiest way out is they suspend my benefits. Then I need to call customer care, explaining same old story with no help. Then in days I'll receive an email of unsuspension. This has been going on for some time and I too this medical aid, sacrificed on my other commitments for my 13 year old type 1 diabetic daughter. This is a huge frustration and concern

Helpful (0)

Replies (3)

Bonitas Medical Fund's replyOfficial

17 Oct 2024, 08:11

Hello Lerato

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards

Bonitas Team

Bonitas Medical Fund's reply17 Oct 2024, 08:11

Official

LERATO's updateReviewer Update

17 Oct 2024, 08:22

Thanks for your response. I hope and trust this issue will be sorted and not recur.

This is my only concern with the membership.

LERATO's update17 Oct 2024, 08:22

Reviewer Update

Thanks for your response. I hope and trust this issue will be sorted and not recur.

This is my only concern with the membership.

Bonitas Medical Fund's replyOfficial

17 Oct 2024, 08:35

Hello LERATO

Thank you for notifying us of your complaint.

We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards

Bonitas Team

Bonitas Medical Fund's reply17 Oct 2024, 08:35

Official

Hello LERATO

Thank you for notifying us of your complaint.

We are investigating this matter. We appreciate your patience while we are resolving this query for you.
Kind Regards

Bonitas Team