lK
lucille K
1 reviews | Active since Dec 2014
23 Jan 2022, 10:19
Membership penalties
I app**** for membership. I was given waiting period of 3 month and they refuse to pay for underlying conditions for 1 year. I have been employed by Medical Aid companies for more than 30 years and you automatically become a member of the scheme. Bonitas does not acknowledge this because some medical aid companies change names or does not exist anymore. Now im without medical aid. Im 65 years old. No response from Broker and Bonitas
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Replies (2)
Bonitas Medical Fund's replyOfficial
24 Jan 2022, 07:54Hello Lucille K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply24 Jan 2022, 07:54
Official
Hello Lucille K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you. Kind Regards
The Bonitas Team
lK
lucille K's updateReviewer Update
28 Jan 2022, 06:56After 4 days i received an email. The exact same answer i got from the call center.The only difference was that the Call center agent was more knowledgeable than the employee that took 4 days to investigate the are case. He also emailed me a certificate of membership. Which is incorrect because inception date has been changed. ***********!!! Yet they are employed to resolve cases on Hello Peter. Sad
lK
lucille K's update28 Jan 2022, 06:56
Reviewer Update
After 4 days i received an email. The exact same answer i got from the call center.The only difference was that the Call center agent was more knowledgeable than the employee that took 4 days to investigate the are case. He also emailed me a certificate of membership. Which is incorrect because inception date has been changed. ***********!!! Yet they are employed to resolve cases on Hello Peter. Sad