Membership number problem - no communication to members

<p>I visited Clicks for over the counter meds and the claim was not going through. Called Bonitas and the call centre person said I should use another much longer membership number to resolve the issue.</p> <p> </p> <p>Upon further enquiries I established that there is an IT issue that is preventing some members claims from going through at the pharmacy. No communication has been sent to the members, so affected members think the scheme is rejecting the claims.</p> <p> </p>