1 reviews | Active since May 2025
Membership number
I got my medical aid through my company andI’ve been paying since January but I haven’t received any membership number, I haven’t received any card, nothing because apparently bonitas lost my email address. I’ve been sending emails since last week asking for the membership number as I’m currently sick and I’m unable to use the medical aid that I’m paying for because bonitas doesn’t respond to their emails. Anyway, I got a response this morning and the agent asked me for my membership numbing order to send my card… my whole query is that I DONT HAVE A MEMBERSHIP NUMBER! You wait a whole week for a response and they don’t even read your queries properly. Im paying so much for this medical aid but I can’t even use it now when I need it because Bonitas doesn’t respond to their emails and when they do, they don’t read properly and give you irrelevant responses. What am I paying for? This feels like *******.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team