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Wilhelmina S

1 reviews | Active since Dec 2015

14 Oct 2020, 04:51

MEMBERSHIP INCORRECTLY SUSPENDED AGAIN!!!!!

THIS HAS BECOME A MONTHLY OCCURENCE NOW,! SOMEBODY IS NOT DOING THEIR JOB PROPERLY AT CREDIT CONTROL. I HAVE MADE PAYMENT ON THE 27TH AND RECEIVED CONFIRMATION THAT PAYMENT HAS BEEN ALLOCATED, BUT STILL THE MEMBERSHIP GETS SUSPENDED!!!!!

WE ARE TREATED LIKE PEOPLE THAT DON'T CARE ABOUT PAYING THEIR DUES, WHILE ALL THE TIME WE ARE REGULAR PAYERS!!

WHAT IF MEDICAL CARE IS NEEDED TODAY AND THE MEMBERSHIP IS SUSPENDED AND WE ARE GIVEN THE RUNAROUND??

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply14 Oct 2020, 07:19
Official
Hello Wilhelmina,
Thank you for submitting a comment to us through Hello Peter.

This is to confirm that we have received your enquiry and we are currently investigating this matter.  

We appreciate your patience while we are resolving this query for you.  

Regards,

Bonitas Team 

Bonitas Medical Fund
Bonitas Medical Fund's reply18 Oct 2020, 19:33
Official
Hello Wilhelmina,

Thank you for submitting a comment to us through Hellopeter.

According to the email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team
WS
Wilhelmina S's update18 Oct 2020, 20:10
Reviewer Update
STOP LYING! THIS MATTER HAS NOT BEEN RESOLVED!!!!!!!!! THE EMAIL WE RECEIVED STATED THAT WE HAVE NOT PAID FOR OCTOBER AND THAT THE MEMBERSHIP IS STILL SUSPENDED.

I HAVE FOR YEARS PAID MONTHLY WITHOUT FAIL, BUT NOW YOU CLAIM THAT I HAVEN'T PAID FOR OCTOBER AND THAT I MUST PAY????? WHY MUST I PAY DOUBLE FOR SOMETHING THAT I HAVE ALREADY PAID ON 27TH OF SEPTEMBER?????????????

AS I HAVE STATED IN REPLY EMAIL, I AM BUSY SEEKING LEGAL ADVICE. I HAVE MADE PAYMENT, BUT YOU ARE NOT KEEPING YOUR END OF THE SERVICE AGREEMENT...
MEANING THE MEMBER IS STILL NOT COVERED.

AND STOP SAYING THAT YOU STRIVE TO GIVE BEST SERVICE, BECAUSE YOUR SERVICE HAS GONE COMPLETELY DOWN THE DRAIN. IF YOU HAD CARED ABOUT CUSTOMER SERVICE, YOU WOULDN'T LET YOUR GOOD PAYING CUSTOMERS STRESS OVER YOUR INCOMPETENCE!!!!!!