Membership department is a frustration. I give up. Sent notice to cancel.

I know there is no point posting here as Bonitas does not resolve issues. However for others considering them, note that their Membership Department are ultra-time wasters who can't deal with trivial issues. I asked to move to a cheaper plan. Send them proof, and reasons. They asked for a formal letter OR affidavit. I sent a formal letter. They asked for an affidavit then. I sent that. Plus 3 months bank statement. They then asked me for a breakdown of monthly expenses. Why ask for a bank statement then? And what does my monthly expenses have to do with anything if I say that I need to go to a cheaper plan than I can afford. Then they decline my request and ask for a tax statement, which I explained I can't offer.

I've given notice to cancel. Will be easier to just move the a cheaper provider that offers better service levels.

Bonitas is extremely frustrating to deal with. I asked them multiple times to call me. No joy (they wouldn't even give me the name of the person dealing with my request to contact them directly)