MT
Michelle T
1 reviews | Active since Mar 2009
27 Oct 2016, 16:53
membership delay
<p>I've previously logged a call to express my disappointment with your call centre & management - in the manner in which they dealt wiht my complaint.</p> <p>Because you have failed to inform me timeously about payment issues - my dependant has to wait an additional 3 months before she enjoys medical aid cover.</p> <p>I've tried on numerous ocassions to get in touch with management, but my attempts have been futile.</p> <p>This is most frustrating.</p>
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Replies (2)
Bonitas Medical Fund's replyOfficial
28 Oct 2016, 09:25Hello roxanne,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply28 Oct 2016, 09:25
Official
Hello roxanne,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Best regards,
Bonitas Medical Fund's replyOfficial
03 Nov 2016, 12:29Hello roxanne
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply03 Nov 2016, 12:29
Official
Hello roxanne
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Best regards,