aM
amiel M
1 reviews | Active since Mar 2022
26 Sept 2023, 16:59
Membership card not delivered
I requested a card to be delivered to me like over 5 times eventual last week someone assists me and gives me proper feedback and a waybill number to track my membership card delivery today when i contact the courier company fed ex they tell me that bonitas just created a waybill number and did not request for my membership card to be picked up im really annoyed with the service im receiving as a new bonitas member,Please fix this and get my membership card couriered as soon as possible
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Replies (3)0
Replies (3)
Bonitas Medical Fund's replyOfficial
26 Sept 2023, 17:04Hello Amiel M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply26 Sept 2023, 17:04
Official
Hello Amiel M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
aM
amiel M's updateReviewer Update
27 Sept 2023, 20:15I have not heard back from you guys,i called today and the agent herself didnt know herself what was going on until the card is processed what i cant understand is that when i called to prder the card the guy that assited me said the card is printed already and will be dispatched i still never received anything and cant even track it bonitas please fix this asap this is like my 3rd review about you guys highly disappointed
aM
amiel M's update27 Sept 2023, 20:15
Reviewer Update
I have not heard back from you guys,i called today and the agent herself didnt know herself what was going on until the card is processed what i cant understand is that when i called to prder the card the guy that assited me said the card is printed already and will be dispatched i still never received anything and cant even track it bonitas please fix this asap this is like my 3rd review about you guys highly disappointed
Bonitas Medical Fund's replyOfficial
29 Sept 2023, 08:34 Hello amiel M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply29 Sept 2023, 08:34
Official
Hello amiel M Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team