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jS
joseph S

1 reviews | Active since Feb 2022

05 Mar 2023, 20:37

Membership card

Hi there member number *** id number *** i had a email from bonitas with a waybill number *** for fedex for my membership card and its says that it was shipped the 28th i still haven't received my card.

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Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Mar 2023, 23:22
Official
Hello Joseph S

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
Kind Regards

Bonitas 
jS
joseph S's update07 Mar 2023, 18:12
Reviewer Update
Good evening i received the member card but its someone elses member cards please rectify and send me my membership cards i am not happy my member number is *** and my name is Joseph Swart please send me my member cards via courier with the correct details
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Mar 2023, 23:20
Official
Hello Joseph S

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. 
We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
Kind Regards

Bonitas 
jS
joseph S's update08 Mar 2023, 05:40
Reviewer Update
I need ths sorted asap please and my membership card *** send to me via courier asap is number ***.
Bonitas Medical Fund
Bonitas Medical Fund's reply12 Mar 2023, 20:25
Official
Hello Joseph S

Thank you for notifying us of your complaint. 

Please be advised that a membership card has been sent out to the courier.

The card will reach you latest by Wednesday.

We sincerely apologise for the inconvenience caused.

Regards

Bonitas team