Membership cancelled after a downgrade

I had problems downgrading my membership to Bon essential and i requested for a cancellation since Bonitas could not downgrade me .After i logged a hellopeter query i was successfully downgraded and asked that since i was downgrade can the cancellation query be cancelled.<br> <br> in short my medical aid need to be reinstated since the cancellation was not suppose to happen.<br> <br> Other issue is i have requested for a over deduction refunds since 2015/03/09 till now i was told that my query is escalated to group manager and nothing is happening can i please get that refund?