AN
Anri N
1 reviews | Active since Apr 2017
18 Nov 2021, 08:00
Medication that, need to be deliver
on the last collection of chronic medication , was informed by pharmacist that going forward need to make use of Pharmacy direct, so went through the hole registration shlep with, and it has been 15 days after all has been submitted and still waiting on medication. I honestly feel Bonitas can get a better company to look after their members, it is un necessary to still have to stress about cronic medication being deliver why not allow me to collect it myself .... of you can't have some one do a proper job.
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Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
18 Nov 2021, 10:45Hello Anri V Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's reply18 Nov 2021, 10:45
Official
Hello Anri V Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards
The Bonitas Team
The Bonitas Team
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Anri N's updateReviewer Update
19 Nov 2021, 14:20Good day, I would please like to know from Bonitas what is the alternative to using your pathetic service, pharmacy direct, been stuggel getting my elderly mothers chonic medication. Why can it not be collect like previously from mediwrite. I would appreciate a call thank you
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Anri N's update19 Nov 2021, 14:20
Reviewer Update
Good day, I would please like to know from Bonitas what is the alternative to using your pathetic service, pharmacy direct, been stuggel getting my elderly mothers chonic medication. Why can it not be collect like previously from mediwrite. I would appreciate a call thank you
AN
Anri N's updateReviewer Update
22 Nov 2021, 10:50I am still waiting on a response.... It is almost a month and my mother is still waiting on her medication , does so need to end up in hospital for you to be taking action? I would appreciate a call from management, having an alternative for pharmacy direct you are making your members use them , and yet they are of no use.
AN
Anri N's update22 Nov 2021, 10:50
Reviewer Update
I am still waiting on a response.... It is almost a month and my mother is still waiting on her medication , does so need to end up in hospital for you to be taking action? I would appreciate a call from management, having an alternative for pharmacy direct you are making your members use them , and yet they are of no use.
Bonitas Medical Fund's replyOfficial
28 Nov 2021, 21:16Hello Anri V We have escalated your enquiry to Pharmacy Direct to make contact with you. We appreciate your patience while we are resolving this query for you. Regards
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's reply28 Nov 2021, 21:16
Official
Hello Anri V We have escalated your enquiry to Pharmacy Direct to make contact with you. We appreciate your patience while we are resolving this query for you. Regards
The Bonitas Team
The Bonitas Team