Hellopeter
Share Your Experience
MG
Mzikayise G

1 reviews | Active since Jul 2013

15 Jan 2021, 16:07

Medication not delivered

Your service together Pharmacy Direct is so bad, it's been 2 weeks without receiving my Chronic medication, everytime I follow up I'm being told that it's dispatched but nothing is coming

0
Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Jan 2021, 08:40
Official
Hello Mzikayise, 

Thank you for submitting a comment to us through Hello Peter.

Kindly reply privately with the membership number and contact details in order for us to assist with your query.

We have tried to reach you telephonically but you are not available.

Please note that your personal information is not showing on the public view platform.

Kind regards,

Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply19 Jan 2021, 15:27
Official
Hello Mzikayise,
  
 Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention. 
 
 We are currently investigating this matter. 
 
 We appreciate your patience while we are resolving this query for you.
 
Regards,
 
 Bonitas Team
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Jan 2021, 08:48
Official
Hello Mzikayise,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with a representative from Pharmacy Direct, we hereby confirm that your concern has been addressed and this matter has been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team