EG
Elisha G
1 reviews | Active since Nov 2019
14 Nov 2019, 09:31
Medical savings refund not paid and finally got finalized but paid to the wrong account. UNPROFESSIONAL
I have not got good service from them . I felt the medical aid in January 2019, only this month I was contacted for them to say the will be refunding me my saving benefit balance . I sent through all necessary paperwork and they confirmed that the documents were received and would be processed and I had to wait a further 7 days after sending the paperwork only for me to get a notification that the saving refund was paid to a wrong account having spoke to Sakumzi Matee who said that his a supervisor and will get someone from the finance department to call me and resolve the matter that still hasn’t happened. I paid my premium as a member always with no problems but now they need to refund me all these issues are coming up, which is very unprofessional. I need this matter sorted a URGENTLY AS POSSIBLE.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
14 Nov 2019, 14:35Hello Elisha G,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply14 Nov 2019, 14:35
Official
Hello Elisha G,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
EG
Elisha G's updateReviewer Update
15 Nov 2019, 11:41After having spoke to the consultant who made the mistake today Audrey Sinclair and she still can’t fix her error that she made on her said and the Clint must suffer for it and was told that all the paperwork I sent they don’t even look at and that she Consulted with her supervisor Thabo Marumo and the outcome is that they can not help me even if the fault was on their side I paid my medical premium monthly without fail had my account debited monthly by them now when a payment needs to be made back to the client and you send all the relevant proper documents they still mess it up and say it’s the clients fault . This is a medical company making such mistakes that is very scary what other mistakes could be made with people’s lives at stake. I am one very unhappy former client and would never recommend Bonitas medical aid scheme to anyone at all.
EG
Elisha G's update15 Nov 2019, 11:41
Reviewer Update
After having spoke to the consultant who made the mistake today Audrey Sinclair and she still can’t fix her error that she made on her said and the Clint must suffer for it and was told that all the paperwork I sent they don’t even look at and that she Consulted with her supervisor Thabo Marumo and the outcome is that they can not help me even if the fault was on their side I paid my medical premium monthly without fail had my account debited monthly by them now when a payment needs to be made back to the client and you send all the relevant proper documents they still mess it up and say it’s the clients fault . This is a medical company making such mistakes that is very scary what other mistakes could be made with people’s lives at stake. I am one very unhappy former client and would never recommend Bonitas medical aid scheme to anyone at all.
Bonitas Medical Fund's replyOfficial
15 Nov 2019, 11:43Hello Elisha G,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's reply15 Nov 2019, 11:43
Official
Hello Elisha G,
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
The Bonitas Team
Bonitas Medical Fund's replyOfficial
26 Nov 2019, 10:25Hello Elisha G,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed.
The savings refund was paid into your Standard bank account and the transaction was successful.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply26 Nov 2019, 10:25
Official
Hello Elisha G,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed.
The savings refund was paid into your Standard bank account and the transaction was successful.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
EG
Elisha G's updateReviewer Update
26 Nov 2019, 11:10My concern have not been addressed at all I filled in paperwork changing my banking details and sent it to you for processing that took almost a whole week to process and you call Centre confirmed that the banking details were changed but again your companies incompetency paid into a wrong account why did u ask me to fill in paperwork of you representatives do not even bother to look at them and process them correctly
You say you strive to give you clients the best service yet you fail even the smallest of tasks . I would not recommend anyone to use you company if this is how you treat clients. your finance consultant Audrey Sinclar made the mistake in processing and this issue has not been resolved. Please don’t even say you strive to give clients the best service coz yours is the worst thus far
You say you strive to give you clients the best service yet you fail even the smallest of tasks . I would not recommend anyone to use you company if this is how you treat clients. your finance consultant Audrey Sinclar made the mistake in processing and this issue has not been resolved. Please don’t even say you strive to give clients the best service coz yours is the worst thus far
EG
Elisha G's update26 Nov 2019, 11:10
Reviewer Update
My concern have not been addressed at all I filled in paperwork changing my banking details and sent it to you for processing that took almost a whole week to process and you call Centre confirmed that the banking details were changed but again your companies incompetency paid into a wrong account why did u ask me to fill in paperwork of you representatives do not even bother to look at them and process them correctly
You say you strive to give you clients the best service yet you fail even the smallest of tasks . I would not recommend anyone to use you company if this is how you treat clients. your finance consultant Audrey Sinclar made the mistake in processing and this issue has not been resolved. Please don’t even say you strive to give clients the best service coz yours is the worst thus far
You say you strive to give you clients the best service yet you fail even the smallest of tasks . I would not recommend anyone to use you company if this is how you treat clients. your finance consultant Audrey Sinclar made the mistake in processing and this issue has not been resolved. Please don’t even say you strive to give clients the best service coz yours is the worst thus far