JT
Janu T
1 reviews | Active since Sept 2018
08 Jan 2021, 11:34
Medical Refund
BONITAS....
Wow, I have submitted my Savings Refund documents to you in May 2020... I still haven't received any feedback, after numerous follow-up mails... I notified you in November 2020 that my company has decided to move to another medical provider, asking how the procedure will go forward as it will be my second medical move since your pathetic service... And no feedback...
I will be with the new medical service provider, effective 01-02-2021.
Let me know when and how this refund will be actioned ASAP!
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
08 Jan 2021, 13:30Hello Janu T,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Bonitas Medical Fund's reply08 Jan 2021, 13:30
Official
Hello Janu T,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number privately (to protect you your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards,
Bonitas Team
JT
Janu T's updateReviewer Update
08 Jan 2021, 14:07Please get back to me as soon as possible, seeing that I have terminated my medical aid 28-02-2018 already.
JT
Janu T's update08 Jan 2021, 14:07
Reviewer Update
Please get back to me as soon as possible, seeing that I have terminated my medical aid 28-02-2018 already.
Bonitas Medical Fund's replyOfficial
11 Jan 2021, 16:36Hello Janu T,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's reply11 Jan 2021, 16:36
Official
Hello Janu T,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you. Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
26 Jan 2021, 17:21Hello Janu T,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply26 Jan 2021, 17:21
Official
Hello Janu T,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team