1 reviews | Active since Jul 2015
Medical Bills not paid
<p>On the 18 of September in an accident and dislocated my elbow I was taken to hospital by an ambulance.. I was seen by ER doctor, she ordered x-ray to assess the extent of the injury. The x-rays revealed a dislocation of the elbow.</p> <p> </p> <p>I was sedated and the everything was put back together, and another set of x-rays was order to assess if everything was as expected. I had a cast on and I was discharged. The ER doctor referred me to the orthopaedic surgeon </p> <p> </p> <p>Bonitas medical aid did not cover my hospital cost because I was an outpatient, I then asked the ER doctor to wright me a letter stating that the even though I didn’t sleep in hospital I was admitted. Bonitas representative states that if I would have asked for authorisation they could pay my claim in full, I don’t understand how I could have requested a pre authorisation when in an emergency. There's is no one who seem to be addresing my case. </p>
Hello Ntharama,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello Ntharama,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards
Bonitas Team
Hello Ntharama
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Hello Ntharama
Thank you for submitting a comment to us through Hello Peter.
As per the telephonic conversation with our representative; We hereby confirm that a detailed email with feedback regarding your complaint has been sent to you and this matter has now been resolved.
Bonitas strives to give the best customer service to our clients and appreciate it when you bring your concerns to us as to when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Thanks to hellopeter for being instrumental in assisting with my Bonita query. The hospital bills are paid but there are still other medical bills in question. The bonitas personnel promised to investigate and feedback to me.
Thanks to hellopeter for being instrumental in assisting with my Bonita query. The hospital bills are paid but there are still other medical bills in question. The bonitas personnel promised to investigate and feedback to me.