SK
Sonja K
1 reviews | Active since Dec 2021
30 Dec 2021, 13:10
Medical Aid unable to sort out poor service delivery of designated service provider Pharmacy Direct
I am struggling with the poor service of the designated service provider for chronic medication which is Pharmacy Direct. Bonitas as my medical aid is doing nothing about this except for advising me that I will have a 40% co payment if I use my own pharmacy of choice. I think this is unfair.
Helpful (0)
Replies (7)0
Replies (7)
Bonitas Medical Fund's replyOfficial
30 Dec 2021, 15:01Hello Sonja K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply30 Dec 2021, 15:01
Official
Hello Sonja K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
30 Dec 2021, 15:13Hello Sonja K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum).
We will then investigate and assist you with a resolution.
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply30 Dec 2021, 15:13
Official
Hello Sonja K
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kindly provide the membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum).
We will then investigate and assist you with a resolution.
Kind Regards
The Bonitas Team
SK
Sonja K's updateReviewer Update
30 Dec 2021, 15:19You have been incwstigating this matter for over a month now and have done absolutely nothing about it
SK
Sonja K's update30 Dec 2021, 15:19
Reviewer Update
You have been incwstigating this matter for over a month now and have done absolutely nothing about it
Bonitas Medical Fund's replyOfficial
31 Dec 2021, 15:29Hello Sonja K
Kindly provide the membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum).
Kind Regards
The Bonitas Team
Bonitas Medical Fund's reply31 Dec 2021, 15:29
Official
Hello Sonja K
Kindly provide the membership number or ID number of the principal member privately (to protect the personal information not to be visible on this public forum).
Kind Regards
The Bonitas Team
Bonitas Medical Fund's replyOfficial
03 Jan 2022, 12:40Hello Sonja K
Thank you for responding with your membership details.
The enquiry has been escalated to Pharmacy Direct for someone senior to make contact with you.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
Bonitas Medical Fund's reply03 Jan 2022, 12:40
Official
Hello Sonja K
Thank you for responding with your membership details.
The enquiry has been escalated to Pharmacy Direct for someone senior to make contact with you.
We appreciate your patience while we are resolving this query for you.
Regards
The Bonitas Team
SK
Sonja K's updateReviewer Update
03 Jan 2022, 12:46I do not want to be contacted by anybody from Pharmacy Direct, I want you as my medical aid to sort out your designated service provider's poor and non existent customer service as they are ***** and have no clue whatsoever regarding customer service or patient care.
SK
Sonja K's update03 Jan 2022, 12:46
Reviewer Update
I do not want to be contacted by anybody from Pharmacy Direct, I want you as my medical aid to sort out your designated service provider's poor and non existent customer service as they are ***** and have no clue whatsoever regarding customer service or patient care.
SK
Sonja K's updateReviewer Update
04 Jan 2022, 14:11This situation has still not been resolved to my satisfaction. It has been almost a week since my complaint and no one from Bonitas has even bothered to phone me.
SK
Sonja K's update04 Jan 2022, 14:11
Reviewer Update
This situation has still not been resolved to my satisfaction. It has been almost a week since my complaint and no one from Bonitas has even bothered to phone me.