1 reviews | Active since Jun 2025
*********** medical aid scheme
I'm so angry and displeased of your services. My mother who is the account holder for over 28 years, who pays you so much money nearing R10000 each month is due for surgery today for a defibrillation and has not been given authorisation. We've been waiting since morning for it and now it's almost 3pm . Why are you waiting for her to complicate to give authorisation! Why is she not getting authorisation as a loyal member of over 28 years! Why are you taking your sweet time! This is ******! She's weak and just holding on! This is ******! The surgery is to save her life.Netcare Alberton is informing us that your case manager is has to give authorisation to their case manager. This is a process from last week. I'm not happy ! This is ****** you are doing!
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
The authorisation was received after so much toil. Your consultants were taking us from pillar to post with no aid. From one department to another. Without transferring us to the relevant department. I went to one of your branches and was told about the popi act even though I informed them that my mother is hospitalised and can't consent on her behalf. I was left frustrated and more over displeased that she pays so much to a company that couldnt help her in a time of need. Thank you for getting back to me.
The authorisation was received after so much toil. Your consultants were taking us from pillar to post with no aid. From one department to another. Without transferring us to the relevant department. I went to one of your branches and was told about the popi act even though I informed them that my mother is hospitalised and can't consent on her behalf. I was left frustrated and more over displeased that she pays so much to a company that couldnt help her in a time of need. Thank you for getting back to me.
Thank you for submitting the feedback to us through Hello Peter.
Kindly note that we need the main member membership number or ID number to investigate this matter further.
Bonitas Team
Thank you for submitting the feedback to us through Hello Peter.
Kindly note that we need the main member membership number or ID number to investigate this matter further.
Bonitas Team