medical aid funds depleted

Item: Bonitas Medical Fund
Rating: 1
Author: Nthabiseng N

I went to a physio last week Friday they told me my day to day funds are depleted I don't understand because it's March now and a new year how come it's depleted and it came to my attention that the physio funds are not separate from the day to day

Helpful (0)

Replies (2)

Bonitas Medical Fund's replyOfficial

10 Mar 2019, 16:54

Hello nthabiseng-ntlele,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's reply10 Mar 2019, 16:54

Official

Hello nthabiseng-ntlele,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund's replyOfficial

31 Mar 2019, 06:50

Hello nthabiseng-ntlele,

Thank you for submitting a comment to us through Hellopeter.

We have contacted you and could not get hold of you.

Kindly note that physiotherapy out of hospital is payable from the day to day benefits and your benefits are depleted.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team

Bonitas Medical Fund's reply31 Mar 2019, 06:50

Official

Hello nthabiseng-ntlele,

Thank you for submitting a comment to us through Hellopeter.

We have contacted you and could not get hold of you.

Kindly note that physiotherapy out of hospital is payable from the day to day benefits and your benefits are depleted.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team