Medical aid cancelled unfairly and horrible service from Bonitas and even the 1ndtar they don't deserve it

Bonitas is giving my mom with medical aid number *** the run around and horrible service. They suspended her medical while she is on chronic thereby putting her life at risk by stating that income verification was not done yet the documents where sent in November 2025 as per the requirement. To her surprise she got an email April stating that her medical aid had been suspended due to non submission. I then assisted to forward all emails to credit control, bonitas membership but got no joy. She also called the medical aid but still no assistance. She then managed to speak to a supervisor and then sent all the information again but there has been no response to three emails sent to ***.

My mom is now stressed which is not good as she had sugar diabetes and rheumatoid arthritis which is quite severe. I find their conduct unacceptable because my mom had been paying since December and no one said anything and she has been consulting and even receiving her meds through delivery for her chronic. Why not raise the issue in December instead of waiting for April.