NJ
Nontembeko J
1 reviews | Active since Oct 2016
11 Jan 2021, 16:40
MEDICAL AID CANCELLATION WITH BONITAS NOT EFFECTED
I cancelled my agreement with Bonitas on the 20th of October 2020 and they sent me a cancellation form then they informed me that there was a two months cancellation period. I agreed and sent everything back. When I followed up about a month later I found out the medical aid has not been cancelled until now. My application with Gems Medical Aid has been cancelled due to the fact that Bonitas is not sending me a cancellation certificate which I have been requesting.
Pls follow up for me Regards
Ms Jikela
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Bonitas Medical Fund's replyOfficial
12 Jan 2021, 12:06Hello Nontembeko J,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply12 Jan 2021, 12:06
Official
Hello Nontembeko J,
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation and email communication with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team