********** Medical Aid Bonitas

What a ********** experience it has been to deal with this company!!! For the past 2 months now i have been going back and forth with Bonitas and a medical practitioner that they are refusing to pay. Every time I call the call center I am given different reasons as to why they have not yet paid the Medical Practitioner. I am being told that the doctor has put in wrong codes for the claim but I was at hospital twice, and the claim was paid for the 1st time but not the 2nd time even though the same codes were used to claim. So this makes no sense... The other reason i keep being told is that the claim had to be pre-authorised, however, this does not make sense since the hospital stay was paid for by bonitas but not the medical practitioner who booked me into hospital in the first place. While all this is happening, the medical practitioner is refusing to provide me with prescription for the medication which i need for a chronic condition for this reason of an outstanding account.

I suggest to anyone considering using this medical aid to run away as far as possible!!!