Medical Aid Benefit Suspended - ***

I hereby write this review with great concern…

I have been a Bonitas Primary member for the past 15 years and my membership number is ***. My account has been suspended yet again, and the reason given by Bonitas was that I have an outstanding balance of over R8k. This is not making any sense to me – last year we all got into a lot of hassles trying to transfer my account from the Nelson Mandela Bay Municipality to the Eastern Cape Office of the Premier. After numerous emails and calls, my account was finally sorted out and me and my family were able to access our benefit. All along, the medical aid is being deducted from my payslip via Persal – so I am failing to understand what the challenge is now. The absence of the medical aid benefit is placing my family in grave danger – just two weeks ago, my son suffered a concussion during a soccer game and had to be rushed to hospital. All doctors’ claims went through fine however, a few days afterwards I received notification via my gmail account that the account has been suspended. Yesterday I received an sms from St George’s Hospital that I need to settle my son’s hospital stay directly which I find to be grossly unfair.

I have asked my HR department where I currently work and they have confirmed that all payments have been made to Bonitas.

I would appreciate it if this matter can be resolved urgently as it places me and my family in grave danger. Thank you. Princess