1 reviews | Active since Jun 2022
*** medical aid and the worse team leader
From June I have been requesting that, they forward me a call recording where their call centre agent confirmed that 2 doctors that I had a enquiry about were under their network since I am on bonStart package… only to find out that those doctors were not under their network and subsequently I lost my 2 free doctors visits and I had to pay R550 consultation, I then spoke to Gugu or Dudu a team leader who said she will come back to me because IT dept had already knocked off and that I will refunded my R550 tot nou nix… I don’t believe that I had to spend 50 something min on that spoke to getting my matter resolved after endless emails to Bonitas from June le nou nix…. Even this 1 star I have given them they don’t deserve it. They are the worse. Can anyone advise on what to do, please assist me
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kind Regards
Bonitas
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
Kind Regards
Bonitas
How much time do you need to resolve my matter or are you buying time, so that next year… so that my 2 free consultation visits can be loaded, and you can tell me that I have forfeited those I am enquiring about?
And what is the hold with the call record? From June I have been asking
And my refund for the consultation I had to pay cash because of your agent’s incompetence
How much time do you need to resolve my matter or are you buying time, so that next year… so that my 2 free consultation visits can be loaded, and you can tell me that I have forfeited those I am enquiring about?
And what is the hold with the call record? From June I have been asking
And my refund for the consultation I had to pay cash because of your agent’s incompetence