Medical Aid

<p>Hi,</p> <p> </p> <p>Your call centre are useless, one guy said I must get a letter from the GP requesting that my parents continue to see their Phyisican. The other said the GP must call you to log the claim. Now you sent me a mail requesting I get dates from the Phyisican and the procees. </p> <p> </p> <p>The GP did contact your contact centre and was told that he needs a referral reference number first before he can get Phyisican visit to be logged with you first.</p> <p> </p> <p>You are wasting my time and I never had to deal with this when my parents was on Liberty Medical Aid Scheme before the merger. GO and Pull their records from Liberty which you should have since the merger has taking place already.</p> <p> </p> <p>I'm not happy with your medical aid scheme at all, as you are wasting my time and are not concern of the impact in delaying my parents regular consultation with their Physician which takes place once a year.</p> <p> </p> <p>You are useless, this requirement unnecessary & ridiculous. The only reason why their are with you is because of the condition to move them to another provider, which I am considering now to do so.</p> <p> </p> <p>Regards,</p> <p>Mr M Keshav</p>