Medical Aid *******

I have been with Bonita's Boncap Medical Aid since 2018, having my 2 boys and myself on the plan. During December 2024 I did the normal income verification to determine the price you pay and also filled forms to remove a dependant and got confirmation email to state that it has ben processed to be terminated 31 December 2024 , Ref121224QP18DB so the begining of Jan debit went off thought it was correct, let it slide then Feb, March went off still found it higher than normal. So in March made some calls to contact centre to query the cancellation of dependant only to be told that he is still active. Wrote an email on 13 March attaching all income verification , removal of dependant form and the letter recieved from Bonita's 17 Dec all attached to it which no response called in again to no avail same frustrating situation. Called on Wednesday 25 March then was told sent to wrong email address to foward it again to boncapmembership so did it and called on Thursday 26 March another agent said that my son is still active and also recieved new email confirming that the membership will be terminated at end March 2025, I was told to get the refernce number on the letter recieved 17 Dec to help them escalate.

I find it highly unacceptable that a big organisation that has been around has systems that are not helpful and staff that are not trained properly which leads to irate customer experience, all I want is a letter showing my son and myself on the plan and the amount to be debited and secondly want my refund from Jan - March for taking out the extra money in my debit due to error on their end and incompetency.

You have my details and will expect a call from senior management and a time frame for my payout...This is just not on....

Gordan Chetty Disgruntled Customer Dbn