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lisa.myb. lisa.myb.

1 reviews | Active since Aug 2016

24 Jun 2019, 15:45

Medical account not paid

i got a call from a hospital to confirm that there is an outstanding amount for casualty for my daughter from March 2019. Called Bonitas and they confirmed that i need authorization for any casualty in-hospital (even if its only a minute). I have been on Bonitas Boncap from 2015 and previous times i did not call for authorization. Apparently i should have called within 48 hours after the incident for authorization. Now i must pay!!

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply26 Jun 2019, 07:50
Official
Hello lisa-rossouw,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Bonitas Medical Fund
Bonitas Medical Fund's reply01 Jul 2019, 09:03
Official
Hello lisa-rossouw,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team