CL
Cindy L
1 reviews | Active since Apr 2024
08 Apr 2024, 17:21
Medical
I have been on the medical aid. Just on 10 months. I fell off a ladder and need surgery. They declined it, and when questioned, want to know if a preexisting condition. Pathetic communication and poor public skills
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
08 Apr 2024, 21:52Hello Cindy L Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's reply08 Apr 2024, 21:52
Official
Hello Cindy L Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Your enquiry will be attended during office hours. Kind Regards
Bonitas Team
Bonitas Medical Fund's replyOfficial
09 Apr 2024, 08:25Hello Cindy L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Apr 2024, 08:25
Official
Hello Cindy L
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
CL
Cindy L's updateReviewer Update
09 Apr 2024, 13:49My Medical Aid will be cancelled, I will never recommend Bonitas to anyone.
I fell off a ladder ( This constitutes to an accident, I had to go for x rays ( which I paid myself ) and no refund.
I had to see a specialist ( Again I paid myself, and no refund )
Surgery has been declined, due to the plan, I am on. ( Yesterday it was more information you needed )
Why Have I got money for this ( I checked Benefits) but declined.
Bonitas, I am saddened at your service, and I am cancelling my medical with yourselves.
I would rather have no medical, and go to a public hospital, after an accident, then rely on an organization who do not look after their clientele.
One staff member, has been of assistance, your others are rude, and speak over their customers, They have no knowledge, and your communication is non existent
A big fat zero from me.
I fell off a ladder ( This constitutes to an accident, I had to go for x rays ( which I paid myself ) and no refund.
I had to see a specialist ( Again I paid myself, and no refund )
Surgery has been declined, due to the plan, I am on. ( Yesterday it was more information you needed )
Why Have I got money for this ( I checked Benefits) but declined.
Bonitas, I am saddened at your service, and I am cancelling my medical with yourselves.
I would rather have no medical, and go to a public hospital, after an accident, then rely on an organization who do not look after their clientele.
One staff member, has been of assistance, your others are rude, and speak over their customers, They have no knowledge, and your communication is non existent
A big fat zero from me.
CL
Cindy L's update09 Apr 2024, 13:49
Reviewer Update
My Medical Aid will be cancelled, I will never recommend Bonitas to anyone.
I fell off a ladder ( This constitutes to an accident, I had to go for x rays ( which I paid myself ) and no refund.
I had to see a specialist ( Again I paid myself, and no refund )
Surgery has been declined, due to the plan, I am on. ( Yesterday it was more information you needed )
Why Have I got money for this ( I checked Benefits) but declined.
Bonitas, I am saddened at your service, and I am cancelling my medical with yourselves.
I would rather have no medical, and go to a public hospital, after an accident, then rely on an organization who do not look after their clientele.
One staff member, has been of assistance, your others are rude, and speak over their customers, They have no knowledge, and your communication is non existent
A big fat zero from me.
I fell off a ladder ( This constitutes to an accident, I had to go for x rays ( which I paid myself ) and no refund.
I had to see a specialist ( Again I paid myself, and no refund )
Surgery has been declined, due to the plan, I am on. ( Yesterday it was more information you needed )
Why Have I got money for this ( I checked Benefits) but declined.
Bonitas, I am saddened at your service, and I am cancelling my medical with yourselves.
I would rather have no medical, and go to a public hospital, after an accident, then rely on an organization who do not look after their clientele.
One staff member, has been of assistance, your others are rude, and speak over their customers, They have no knowledge, and your communication is non existent
A big fat zero from me.
Bonitas Medical Fund's replyOfficial
11 Apr 2024, 10:04Hello Cindy L Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team
Bonitas Medical Fund's reply11 Apr 2024, 10:04
Official
Hello Cindy L Thank you for submitting a comment to us through Hellopeter. According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Regards Bonitas Team