"Maybe we will pay for hospital trauma surgery, maybe not. Roll the dice"

Did not pay for essential treatment in hospital following trauma (injury) after authorisation was obtained. No reasons given. They simply did not pay.

It is the equivalent of "we will pay for the admission to the hospital, but if they have to use certain items or tools/procedures to repair you whilst being operated, we won't cover that. And we will leave it as a surprise.

Pathetic. If they were able to give a rational explanation, perhaps one could try and understand. As it stands, they simply do not care.

Motivation from surgeon was sent to Bonitas to reconsider paying for the recontructive surgery. Almost two months later and they have not even bothered to respond.

They. Don't. Care.