QA
Quincha A
1 reviews | Active since Apr 2018
10 Sept 2021, 09:57
Maternity program registration
I have been with Bonitas for quite some time and have been struggling with registering myself on the maternity program, I even went through a consultant who couldn't support. The maternity number given is n non existent number and there is no alternative way to get hold of them.
I am already 15 weeks pregnant 2 scans passed and couldn't use any of the benefits or even claim the scans back
This is not something a new mommy wants to struggle with as I need to book a place of birth etc in advance, its not something you do a month before birth.
Helpful (0)
Replies (5)0
Replies (5)
Bonitas Medical Fund's replyOfficial
10 Sept 2021, 12:13Hello Quincha A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Best regards,
Bonitas Medical Fund's reply10 Sept 2021, 12:13
Official
Hello Quincha A
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter. We appreciate your patience while we are resolving this query for you.
Kind regards
The Bonitas Team
Best regards,
Bonitas Medical Fund's replyOfficial
10 Sept 2021, 12:47Hello Quincha A As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards
The Bonitas Team
The Bonitas Team
Best regards,
Bonitas Medical Fund's reply10 Sept 2021, 12:47
Official
Hello Quincha A As per our telephonic conversation your query is still being investigated and we will keep you updated until the matter has been resolved. We appreciate your patience while we are resolving this query for you. Regards
The Bonitas Team
The Bonitas Team
Best regards,
QA
Quincha A's updateReviewer Update
10 Sept 2021, 12:53Thank you
I will be waiting for the Maternity registration call.
Kind Regards
I will be waiting for the Maternity registration call.
Kind Regards
QA
Quincha A's update10 Sept 2021, 12:53
Reviewer Update
Thank you
I will be waiting for the Maternity registration call.
Kind Regards
I will be waiting for the Maternity registration call.
Kind Regards
QA
Quincha A's updateReviewer Update
13 Sept 2021, 11:25Still waiting
QA
Quincha A's update13 Sept 2021, 11:25
Reviewer Update
Still waiting
Bonitas Medical Fund's replyOfficial
15 Sept 2021, 09:41Hello Quincha A
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Best regards,
Bonitas Medical Fund's reply15 Sept 2021, 09:41
Official
Hello Quincha A
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards
Bonitas Team
Best regards,