HM
Hlengiwe M
1 reviews | Active since Jul 2019
26 Oct 2023, 13:43
Maternity bag
Maybe I am petty but I am disappointed in bonitas and their baby bag centre
I requested a bag in July, I was told to wait till I have an auth code before birth, I finally got the auth code and called again in August, and all went through and I was told to give it 4 weeks, it’s been over 8 weeks waiting, no call or update
Mind you this is a benefit for moms yet this is the service we get. Can I please get my baby bag as promised because this is ridiculous
My membership number is ***
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
26 Oct 2023, 14:00 Hello Hlengiwe M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's reply26 Oct 2023, 14:00
Official
Hello Hlengiwe M
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas
Bonitas Medical Fund's replyOfficial
27 Oct 2023, 10:38 Hello Hlengiwe M
Thank you for submitting a comment to us through Hellopeter.
According to the telephone discussion with baby line, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Bonitas Medical Fund's reply27 Oct 2023, 10:38
Official
Hello Hlengiwe M
Thank you for submitting a comment to us through Hellopeter.
According to the telephone discussion with baby line, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team