Marara Pharmacy - TERRIBLE SERVICE

This is in connection with Marara Pharmacy and their terrible customer service. Here is my experience with them so far:

When your pharmacy came into effect with Bonitas you called me to say you cannot give my one medication as it's not covered. I immediately told you to send Dopaquel as this is what Bonitas pays for and I have been receiving for many years from Bonitas. Your staff QUESTIONED me and doubted me and after so many back and forth your staff went OH okay yes we can. However the issue I am facing with your pharmacy is that number 1 it is difficult to get through on the phone lines. Number 2 I sent you an email on the 15th of April and STILL nobody has bothered to reply. You send me an sms to state I owe you R120 and you will not deliver my next medication until this is paid. I don't even know what this R120 is for. No explanation, just a small. You do not even have the common decent to phone a client and inform them that one of the medications will not be covered and I will need to pay. Had you called me, I would have told you to NOT send it as I can get it cheaper elsewhere. HOW do you just send medication and nit inform your clients there will be a copayment for it? You have the audacity to send something and then send me only an sms to say I must pay. Your sms does not state what the R120 is for and your sms doesn't even give banking details or what reference I need to use. How am I supposed to pay you if you don't give me a reference number or banking details, but FIRSTLY you need to tell me what it's for. How can I pay you when I don't even know what it's for. 2 weeks laster and NO REPLY to my email. This is disgusting. How is someone supposed to make payment with no banking details or reference. How am I supposed to arrange payment if I can't get through to your call centre and nobody replies to my emails. Your customer service is disgusting and leaves much to be desired. I don't even have a patient reference number with you guys. When Bonitas was working with Pharmacy Direct, I never had such issues. I could always get through to their call centre and they rep**** to my emails within 24 hours. How is a person supposed to get CHRONIC medication and trust your pharmacy to deliver as they should. Nevermind the fact that I had to tell you NUMEROUS times to make a note on my file for delivery to only be on Fridays. Every time I was told oh sorry there's no note on your file. Your service is awful and clearly your staff don't do their jobs properly. I am ever so sorry Bonitas switched to you, because this is ridiculous that you cause your clients so much stress. I want a.manager to contact me, because this is completely ridiculous now