1 reviews | Active since Apr 2019
Marara Pharmacy is an Embarrassment to Bonitas and they dont care
We have been battling to to get chronic medication since we were forced by Bonitas to make use of this pharmacy, the customer care department is not customer friendly and a horrific experience if you have to deal with them , then the pharmacy is no better , the lady by the name of Mavis should not be trusted with medicine , i would not even let her make tea , she is definitely a big embarrassment for this company , then i got to speak to Khotso, also not returning calls or mails , been begging for medication for the last two weeks , and still nothing , therefore we are out of live saving medicine now and no one is responding , Marara thinks we owe them and service is not needed, i have no choice but to report this bad service to the medical aid( i have escalated twice to them and no feedback received) and the medical board as we know for them it is just money, but for us it is our lives, i have requested to speak to a manager at Marara for over a month with no calls made to me , i have spend over 3 hours this past week to get medicine and no feedback
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We have escalated your query to Marara Pharmacy for further assistance.
Kind Regards
Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We have escalated your query to Marara Pharmacy for further assistance.
Kind Regards
Bonitas Team
please note this is all you seem to do , is escalate and then wash your hand that you have done your job, it is utterly disappointing that you find it in order for your members to be subjected to this kind of service, your patient is out of medicine for a chronic condition that you will cost you more funds to be paid out in a case where the member gets ill and needs to be hospitalised for your suppliers disregard for urgency and lack of accountability,
we will therefore consider changing our medical aid after many years as we need a medical aid that actually care about their members and where our fund is going to be protected against *********** vendors,
please note this is all you seem to do , is escalate and then wash your hand that you have done your job, it is utterly disappointing that you find it in order for your members to be subjected to this kind of service, your patient is out of medicine for a chronic condition that you will cost you more funds to be paid out in a case where the member gets ill and needs to be hospitalised for your suppliers disregard for urgency and lack of accountability,
we will therefore consider changing our medical aid after many years as we need a medical aid that actually care about their members and where our fund is going to be protected against *********** vendors,
Bonitas Team
Bonitas Team